Company file

Who owns BetterHelp?

Direct-to-consumer subscription therapy platform.

Ownership: Subsidiary of Teladoc Health (NYSE: TDOC), acquired 2015.
Insurer ties: None; the model is direct-to-consumer subscription.

Timeline

March 2023FTC settlement: $7.8M over sharing client health data with Facebook, Snapchat, and other advertisers after promising it would not. verified source
November 2025Updated privacy policy permits collection and sharing of 'Therapy Data' including written client messages, worksheets, journal entries, and transcribed audio. community-reported source
May 2026Therapists report effective pay near $25-30 per session, 45-minute payment caps, and $10 no-show payments. community-reported source

Items marked verified cite primary or press sources. Items marked community-reported summarize public clinician accounts and are presented as reports, with links; they are claims, and corrections are welcome through the submission form.

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