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Platform terms · checked 2026-09-09
Compare payment and account terms
Headway, Alma, Grow Therapy and Rula: payment timing, fees, documentation, disputed payments and leaving. Each entry links its source and review date.
Published policies describe conditions; they do not establish how a company will resolve your specific case. Confirm your agreement, payer product, state and account notices. “Some terms unverified” means the public material did not establish the full rule.
Headway
- Payment timing
The 15th and last day of each month; confirmation and payment eligibility determine the cycle.
Headway: Getting paid checked 2026-09-09
- Membership fees
Advertises no monthly membership fee. Confirm any service-specific costs in your agreement.
Headway: provider membership overview checked 2026-09-09
- Documentation
Session guide: notes within 72 hours, or 48 hours for Medicare/Medicaid; confirmation within 30 days.
Headway: Confirming sessions checked 2026-09-09
- Denials and client debt
Audit guidance protects payment when Headway made a coverage error. Cash sessions and cancellation fees depend on collection.
Headway: Chart reviews and audits checked 2026-09-09
Headway: Getting paid checked 2026-09-09- Clawbacks
Template-based protection can use AI or manual notes; agreement, legal and payer exclusions apply. Nonresponse can affect payment.
Headway: Confirming sessions checked 2026-09-09
Headway: Chart reviews and audits checked 2026-09-09- Records and leaving
Download notes and resolve sessions before termination. Exit guidance distinguishes clinician-brought clients from Headway-sourced clients.
Headway: Managing your account checked 2026-09-09
Alma
- Payment timing
Advertises a choice of weekly or biweekly payouts; check account timing and billing conditions.
Alma: Insurance program checked 2026-09-09
- Membership fees
Standard policy lists $125/month or $1,140/year plus tax. Promotions and renewal terms can differ.
Alma: Membership changes checked 2026-09-09
- Documentation
Billing reviews can request supporting records; use the deadline in the actual request. Late or inadequate responses can affect payouts.
Alma: Billing Practices Overview checked 2026-09-09
- Denials and client debt
- Some terms unverified
Billing policy describes deductions for client invoices unpaid after 60 days. Separate deduction-coverage exceptions remain unverified here.
Alma: Billing Practices Overview checked 2026-09-09
- Clawbacks
Billing policy permits claim adjustments, deductions and freezes after review. It is not an unconditional protection promise.
Alma: Billing Practices Overview checked 2026-09-09
- Records and leaving
- Some terms unverified
Membership-change requests have a cutoff before renewal. Complete records-export and access terms were not verified here.
Ask how to export records and handle outstanding claims before account access ends.
Alma: Membership changes checked 2026-09-09
Grow Therapy
- Payment timing
Initiates payouts Fridays; insurance processing is generally 14–21 days, with bank processing afterward.
Grow: Payout and earnings FAQ checked 2026-09-09
- Membership fees
Provider overview advertises no fees. Confirm your current agreement and service-specific costs.
Grow: provider overview checked 2026-09-09
- Documentation
- Some terms unverified
Payout FAQ gives an invoice-expiration window. A complete clinical-documentation deadline policy was not verified here.
Ask for the current note, invoice and records-request deadlines.
Grow: Payout and earnings FAQ checked 2026-09-09
- Denials and client debt
Insurance payouts are guaranteed under its FAQ; cash sessions and uncollected no-show or other cash fees are excluded.
Grow: Payout and earnings FAQ checked 2026-09-09
- Clawbacks
- Some terms unverified
The payout FAQ does not establish every audit-related recoupment exception. Full audit protection terms remain unverified.
Ask which audit findings or provider errors can result in a deduction.
Grow: Payout and earnings FAQ checked 2026-09-09
- Records and leaving
- Some terms unverified
Grow says its group-contract enrollment does not transfer outside Grow. Full export and client-transfer terms remain unverified here.
Ask for records-export steps, client-transfer rules and the final claims process.
Grow: Enrollment and credentialing FAQ checked 2026-09-09
Rula
- Payment timing
Every other Friday under its published schedule.
Rula: Therapist payments guide checked 2026-09-09
- Membership fees
Provider page advertises free participation. Confirm the rate sheet and any service-specific terms.
Rula: Provider recruitment checked 2026-09-09
- Documentation
Complete session notes and charge slips within 48 hours; its guide reserves payment reductions for late documentation.
Rula: Therapist payments guide checked 2026-09-09
- Denials and client debt
- Some terms unverified
Provider page advertises payment and dispute support. Complete client-nonpayment exclusions were not verified here.
Ask whether each denial, unpaid client balance and no-show fee affects your payout.
Rula: Provider recruitment checked 2026-09-09
- Clawbacks
- Some terms unverified
A complete audit recoupment and protection policy was not verified here. Do not infer it from the payout schedule.
Ask for the current written audit and repayment conditions.
Rula: Therapist payments guide checked 2026-09-09
- Records and leaving
Rula says its records team handles release and audit requests; therapists may not download records. Client-transfer rules distinguish client-initiated moves from solicitation.
Rula: ethics and medical-record handling checked 2026-09-09
Rula: Client transfers and solicitation checked 2026-09-09
Rula: Leaving Rula checked 2026-09-09
Ask for the missing term in writing
Before deciding, identify who handles a denial, when a payment can be reversed, which records you can access after leaving and which client-transfer terms apply. A free membership does not disclose the difference between a payer allowance and a clinician payout.
Get a next step for a claim problem · Compare reported payments · Check insurance panels before leaving