Company file

Who owns Headway?

Insurance billing and credentialing platform. Therapists join Headway's group contracts with payers; Headway bills insurance and pays the therapist a per-session rate.

Ownership

Venture-backed private company. Raised a $100M Series D in July 2024 at a ~$2.3B valuation, led by Spark Capital with Thrive Capital, Accel, Andreessen Horowitz, and Forerunner.

Insurer ties

No insurer equity is publicly documented.

Timeline

• July 2024Raises $100M at a ~$2.3B valuation. verified source
• November 2024Cuts therapist pay on UnitedHealth/Optum contracts. Reported reductions across Alma and Headway ranged from a few dollars to $43 per visit, a cut of up to 30%. verified source
• November 2024Therapists report Headway replaced their phone and email with Headway's contact information in Aetna and UnitedHealthcare provider directories. community-reported source
• January 2025Drops Aetna Individual & Family Plan members after rate negotiations fail, with about two months' notice. One therapist reported losing 15 clients, nearly half a caseload. community-reported source
• April 2026Begins requiring government ID upload and a facial scan from providers and clients; sessions cannot be verified for payment until identity checks complete. Therapists report clients refusing, and at least one client quitting therapy over it. community-reported source
• May 2026Therapists report months-long ignored account-deletion requests and public profiles kept live after leaving the platform. community-reported source

Items marked verified cite primary or press sources. Items marked community-reported summarize public clinician accounts and are presented as reports, with links; they are claims, and corrections are welcome through the submission form.